This Privacy Policy describes how ZOOMBA STORES LIMITED, a Nigerian registered company ("Zoomba", "we", "us" or "our") handles personal information that we collect through our digital properties that link to this Privacy Policy, including our website (www.zoombastore.org), (collectively, the "Service"), and other activities as described in this Privacy Policy. At Zoomba, we care deeply about privacy. We strive to be transparent about our privacy practices, including how we treat your personal information. This Privacy Policy explains how we collect, use, share, and otherwise process the personal information of users in connection with our Service.
What Information Do We Collect?
In the course of providing and improving our products and services, we collect your personal information for the purposes described in this Privacy Notice. The following are the types of personal information that we collect:
Information that you provide
When you create an account, place an order at checkout, contact us directly, or otherwise use the Service, you may provide some or all of the following information:
*Account and Profile. In order to create and manage your Zoomba account, we may collect your mobile phone number or email address as the login credentials for your account. If you choose to sign up or login in via external third-party services, such as Facebook or Google, you agree we may collect your profile photo, username, and email address associated with the relevant third-party service provider. We also collect your account settings and preferences.
*Purchases. In order to complete transactions and fulfill orders, we collect data related to your order on the Service (e.g. transaction history), payment information required to complete the transaction (e.g. payment card number or other third-party payment information required for payment), your shipping address (e.g. city, state, country of residence, postal code), and recipient contact information (e.g. name, mobile phone number).
In accordance with the applicable laws and/or requirements of the customs authorities in Nigeria, we may collect your identity information, such as your passport number. Such identity information will be stored securely and used solely for the purpose of processing customs clearances (including sharing with carriers and customs officials) for this order and future orders.
*Customer Support Activity. When you communicate with our customer service team through customer support functions, social media, or any other means, we will collect your communication history with us as an ongoing effort to improve customer service and support.
*User-generated Content. Such as profile pictures, photos, images, videos, audio, comments, questions, messages, and other content or information that you generate, transmit, or otherwise make available on the Service, as well as associated metadata.
*Promotion and Event Participation. We collect information that you actively share when you participate in a contest, promotion, or survey, such as contact information provided when you enter a sweepstakes, contest, or giveaway through the Service. We do this to notify you of a win, to verify your identity, and/or to send you a prize. In some cases, we may require additional information as part of the participation process, such as your desired prize selection. Such sweepstakes and contests are voluntary. We recommend that you read the rules and other relevant information for each sweepstake and contest that you enter. In addition, we collect information about your preferences for receiving marketing communications from us as well as your interactions with them.
* Other data not explicitly listed here. We will use other data that you provide as described in this Privacy Policy or for any other purpose disclosed to you at the time we collect your information.
Information from third-party sources
We may combine the personal information that we receive from you with personal information that we obtain from other third-party sources, such as:
*Data providers. Such as information services and data licensors that provide demographic and other information, which among other purposes help us detect fraud.
*Our affiliate partners. Such as our affiliate network provider and publishers, influencers, and promoters who participate in our paid affiliate programs.
*Marketing partners. Such as joint marketing partners and event co-sponsors.
*Public sources. Such as government agencies, public records, and other publicly available sources.
*Other Third-Party Services: We may obtain your information from other third-party services, such as:
•Social media services - from which we may collect information such as your username, profile picture, and email address associated with the relevant third-party service provider, if you choose to register or log in on the Service using said third-party service.
•Logistics service providers - to effectively complete order fulfillment, we will obtain your logistics information from logistics providers, such as delivery progress and delivery address.
How and Why We Use Your Information:
We use the personal information that we collect for various purposes, including to develop, improve, support, and provide the Service, allowing you to use its features while fulfilling and enforcing our Terms of Use. We may use your personal information for the following purposes:
*Create and maintain your account. We use your personal information to create and maintain your user profile on the Service, enable the Service's account security features (e.g. sending security codes via email or SMS).
*Orders and delivery of products and services. We use your personal information to receive and process orders, deliver products and services, process payments, and communicate with you regarding orders, products and services, and promotional offers.
*Improve and optimize services and troubleshooting. We use your personal information to optimize features, analyze performance metrics, fix errors, and improve the Service and our business. As part of these activities, we may create aggregated or otherwise deidentified data based on the personal information we collect.
*Deidentified information. We may deidentify your information such that it cannot reasonably be used to infer information about you or otherwise be linked to you, and we may use such deidentified information for any purpose.
To the extent we possess or process any deidentified information, we will maintain and use such information in deidentified form and not attempt to re-identify the information, except solely for the purpose of determining whether our deidentification process satisfies legal requirements.
*Personalize your experience. We use your personal information to recommend features, products, and services that may be of interest to you. Personal information will also be used to determine your preferences and personalize your experience with the Service.
Communicate with you and provide customer support:
We use your personal information to communicate with you (e.g. announcements, updates, security alerts, support, and administrative messages) and provide customer support for your requests, questions, and feedback.
*Sweepstakes, contests, and other promotions and events. We may use your user profile picture and account information to identify you in related promotions and events, and facilitate your invitations to friends who you want to invite to join the Service.
*Marketing. We and our service providers may collect and use your personal information for marketing purposes. We may send you direct marketing communications and abandoned cart reminders (enabled as described via the use of cookies that we collect). You may opt out of our marketing communications or abandoned cart reminders as described in the "Your Controls and Choices" section below.
*Fraud prevention and security. We use your personal information to prevent, detect, investigate, and respond to fraud, unauthorized access to or use of the Service, violations of the Terms of Use and Policies, or other misconduct.
*Compliance and legal obligations: We may use your personal information for compliance purposes and to comply with the applicable law, laws, lawful requests, and legal processes (e.g. responding to subpoenas or requests from government authorities); to protect our, yours, and other users' rights, privacy, safety, or property (including introducing and defending legal claims); audit internal processes to ensure compliance with legal and contractual requirements and our internal policies; enforce the terms and conditions that govern the Service; prevent, identify, investigate, and deter fraudulent, harmful, unauthorized, unethical, or illegal activities, including cyberattacks and identity theft.
Legal claims based on your consent. In some cases, we may specifically ask for your consent to collect, use, or share your personal information, where required by applicable law.
Children:
Zoomba does not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18, you may use our Services only with the involvement of a parent or guardian. We do not knowingly collect personal data from users who are under the age of 13 through the Service. If we become aware that we have unintentionally collected personal data from a child under the age of 13 through the Service, we will promptly delete the information from our records. If you believe that a child under the age of 13 may have provided us with personal data, contact us as specified in the "Contact Us" section of this Privacy Policy.
Changes to the Privacy Policy:
We reserve the right to modify this Privacy Policy at any time. If we make material changes to this Privacy Policy, we will notify you by updating the date of this Privacy Policy, posting it on the Service and/or providing any notice required by applicable laws. Any modifications to this Privacy Policy will be effective upon our posting the modified version (or as otherwise indicated at the time of posting). We recommend that you review the Privacy Policy each time you visit our Service to stay informed of our privacy practices.
Contact Us:
If you have any questions or comments about our Privacy Policy or the terms mentioned, you may contact us at anytime:
•Send an email to- sales@zoombastore.org
•Send post mail to the following address- No 1 Asuzu’s Compound Federal
Housing Estate, Ogbatulenyi Drive, 3-3 Onitsha. Anambra State